SERVICES
Review the Services Drakemount Consulting Offers
1. Coaching & Mentoring
First, Drakemount Consulting provides general coaching and mentoring. Also, we can specifically target a particular field (e.g. HR, Marketing, Sales, Finance). The majority of our clients are owners and senior managers or upskilling the next generation of a family business.
Second, Drakemount Consulting takes a holistic approach to Coaching & Mentoring to make sure it is done in a way that works for you, our client. Some of the more common areas where we provide this service are helping our client define their vision for the future, their ambition (for the business and themselves), or what they would like to do differently in the industry but not sure how to do it.
Next, Coaching and Mentoring have two pillars. The functional side (e.g. helping with strategic planning skills, objective setting, negotiation skills, people management) and the emotional side (e.g. personal management, business and life balance, way of operating, changing bad habits, etc.) When asked to coach a person, we start with an assessment and identify gaps. We then propose a coaching & mentoring programme to you, based on this and your business needs.
When to consider Coaching & Mentoring
1. When, you as a leader, are facing new challenges within your business – expansion, changed market landscape, etc.
2. When you want to achieve a better work/life balance for yourself and the workforce
3. When you want to develop specific competencies for your team, using performance management tools
4. When you are seeking to develop key people as part of succession planning
2. Business Review
A full Business Review will look at every aspect of your business and compare how it performs versus your peer group. The review’s main elements are: Financial (including P&L analysis v industry), Standard Operating Procedures, and People.
When to consider a Business Review
1. When you want to bring your business to the next level.
2. When you are considering retirement and want to maximise value at retirement age.
3. When you are looking to expand your business.
4. When you would like a ‘temperature’ check on how your business is performing versus your peer group.
5. When you want to explore how to increase the profitability of your business.
3. Strategy Development
We often work with our clients on Strategy Development following the opportunities and issues identified from the Business Review. We help our clients develop sustainable business objectives and provide direction on how to achieve them.
This may be a complete Business Strategic Plan or a functional one – e.g., developing a Marketing, Sales, People or Purchasing strategy.
When to consider Strategy Development
1. When you don’t have a clear strategy in place.
2. When your current strategy is not meeting your business objectives.
3. When you are changing your company direction.
4. When you want to expand or retract your business.
4. Crisis Management
In recent months, Drakemount Consulting has been coaching & mentoring several small businesses to survive during covid19. The main objective is to help the owner keep their business alive until the economy picks back up, post Covid-19.
During this period, Drakemount Consulting has successfully supported 30 companies. Consulting and coaching for these clients include business reviews, review of costs, putting plans in place with suppliers, reviewing available grants.
When to consider Crisis Management
- When your business is struggling financially
2. How to manage to stay in business during a specific crisis, like Covid19
5. Negotiating Strategy
Frequently our clients are paying above market level for services and/or products.
Many times, this is identified during a business review. The two main areas where Drakemount helps our clients are Purchasing and Bank/Finance Costs (rates, loans). The level of support differs by client, depending on their specific needs – from negotiation skills training to physically supporting the client during negotiation with the supplier or financial institutions.
When to consider Negotiating Strategy
1. When negotiation skills are lacking with the key people in your business
2. When you need support with the negotiations (e.g. suppliers, banks)
3. When your margins are not optimised
4. When you have a knowledge deficit on your optimal cost base
6. People Optimization
We work with out clients to ensure that people/talent strategy is in line with their business strategy. We do this in a number of steps:
- Identify needs based on business strategy
- Assess current Team (Competences, Emotional Intelligence)
- Gap Analysis
- Recommendation (incl. training, firing, hiring)
- Support in training and/or hiring
When to consider People Optimization
1.When you are not sure if you are getting the best from your team.
2. When your team is under performing.
3. When you need succession planning.
4. When you are unsure if your team can adapt to a new business strategy (e.g. expansion) or changing market needs.
7. Mystery Shopping
Understanding the Experience: Customer experience reports provide a balance of qualitative and quantitative feedback, allowing frontline teams to understand their customers’ experience and the impact of their actions and form a solid base as a training tool.
Insight & Analysis: Tailored users can access Drakemount’s unique, Customer Intelligence Platform. This platform allows results to be analysed in real-time with a host of reports available for users to generate bespoke reports.
Engagement & Action: Our creative marketing team works closely with you to communicate the results and advice to frontline teams on how to refine their customer interactions. In contrast, the insight teams focus on the strategic improvements of the customer’s experience.
The interactions between frontline staff and customers define a business or brand, and in today’s competitive world, having a detailed understanding of these interactions has never been more critical.
When to consider Mystery Shopping
1. When you want real time analysis of your service level
2. When you want to enhance customer experience
3. When you don’t know the current level of customer experience
4. To reward positive behaviour with your team
5. To identify people issues in your team
Start today