our CLIENTS
Clients we’ve worked with and TESTIMONIALS
The Smith Group
Nest Egg Life & Pensions
Mollie Moo's
Chawke Group
A Room in Bloom
Classic Drinks
Galvin for Men
Nola Clan
O'Neil Associates
Local Enterprise Westmeath
Local Enterprise Longford
Local Enterprise Fingal
Local Enterprise DLR
Local Enterprise Dublin
We work with Drakemount Mystery Shopping to conduct mystery shop audits on our behalf in Kealy’s. Here at Kealy’s we are very proud of our strong, customer focused service that we deliver through our fantastic staff. By using Drakemount Mystery Shopping we are constantly reviewing our customer’s experiences, and Drakemount’s mystery shop reports allow us to identify areas that we need improvement on, as well as to enhance areas that we do well, and most importantly it keeps the management and staff of Kealy’s focused on delivering exceptional customer service to our customers.
Kealy’s of Cloghran
My time mentored by Drakemount Consulting has been well spent and has greatly improved my management skills. It has given me someone to talk to and discuss important matters to the point where I now feel strongly I have a much greater knowledge and am far better equipped to run my business. We now have a clearly defined strategy and structure, better systems, more open two-way communication and a contented, invigorated and better developed team who are achieving their targets.
The Long Hall
Alan Clancy Group has employed the services of the Drakemount’s Mystery Shopper Program and it has become an integral part of our overall business. The program is two fold in allowing us to monitor the staff and their service techniques and the quality of our food and drinks that we serve, plus analyzing the possible weaknesses that occur within the daily running of the outlets. The program is now a tool to ensure we meet the high standards that we set out in our business plan and is very effective in maintaining our overall goals.
Alan Clancy Group