What We Do
At first, Drakemount Consulting started offering only mystery shopping for clients within the hospitality business (bars, hotels, restaurants, coffee shops, off-licenses). As a result in the success of mystery shopping, the scope of Drakemount Consulting evolved and expanded significantly. We now have clients with a wide range of services across numerous industries.
Drakemount specializes in working with small to mid-size enterprises. Moreover, we ultimately create business strategies that will maximise long-term profitability for each business. The range of services we provide is Coaching & Mentoring, Business Reviews, Strategy Development, Crisis Management, Negotiation, People Optimisation and Mystery Shoppers. Our clients are both domestic and international organisations which include major multi-nationals, government agencies, and micro-enterprises.
Lastly, Drakemount Constulting is proud to be a member of the Mentor/Coaching panel for Irish Local Enterprise Boards (Fingal, Dublin City Centre, Dun Laoghaire, West Meath, Longford). Through this forum, we have been able to help numerous small businesses thrive.
Why
Why Drakemount?
At Drakemount, we don’t just consult. We believe it is very important to build long term relationships with our clients. As a result, our clients consider us as their partner. Specifically, we are an ongoing advisor for their business and their personal development within that business.
Above all, we work WITH YOU.
Clients
Nest Egg Wealth – Pensions & Investments
Nodaclan Hospitality Group – Hospitality
Tifico Hotel Group – Tourism
Karen O Neill Solicitors – Law
Qualfow Ireland – Manufacturing
Galvins For Men Group – Retail
Westmeath LEOs – Multiple SMEs
Longford LEOs – Multiple SMEs
Dublin C.C. LEOs – Multiple SMEs
Fingal LEOs – Multiple SMEs
Henderson’s Food Services – Supply Chain
Turning Heads Hair and Beauty – Hair And Beauty
LVA – Trade Body
The Chawke Pub Group – Hospitality
The TP Smith Pub – Hospitality
Group – Hospitality
Moly’s Petting Farm – Tourism
How may we help?
Overview of Services
Coaching & Mentoring
When, you are facing new challenges within your business you want to use coaching and mentoring
Business
Reviews
When you want to bring your business to the next level you want to get a business review
Strategy Development
When your current strategy is not meeting your business objectives you want to approach a new strategy
Negotiating Strategy
When negotiation skills are lacking with the key people in your business to start a negotiating strategy
People Optimisation
Not sure if you are getting the best and your team is under performing. People Optimisation may be for you.
Mystery
Shopping
When you want real time analysis of your service level and to enhance customer experience.
Stats
Drakemount By the Numbers
Years in Business
Number of Clients
Number of Projects
Numbers of Businesses Owned
About Brendan
Brendan Gearon set up Drakemount Limited to empower SMEs, initially in the hospitality industry, to change and overcome all their challenges. Brendan creates long term Business Strategies to be enable owners to grow their business profitability.
Success Stories
We work with Drakemount Mystery Shopping to conduct mystery shop audits on our behalf in Kealy’s. Here at Kealy’s we are very proud of our strong, customer focused service that we deliver through our fantastic staff. By using Drakemount Mystery Shopping we are constantly reviewing our customer’s experiences, and Drakemount’s mystery shop reports allow us to identify areas that we need improvement on, as well as to enhance areas that we do well, and most importantly it keeps the management and staff of Kealy’s focused on delivering exceptional customer service to our customers.
We would recommend Drakemount for their consultancy and mystery shopping services to all hospitality businesses. Visit Kealy’s
My time mentored by Drakemount Consulting has been well spent and has greatly improved my management skills. It has given me someone to talk to and discuss important matters to the point where I now feel strongly I have a much greater knowledge and am far better equipped to run my business. We now have a clearly defined strategy and structure, better systems, more open two-way communication and a contented, invigorated and better developed team who are achieving their targets.
As a result, I am much more effective and now content to delegate responsibility to those that work alongside me with the result that they too feel empowered, leaving me doing the correct job myself and thus more in control of my business. I am delighted that we now have a far higher set of consistent standards for both our customers and ourselves to aid us in delivering the best hospitality experience that is possible.
Marcus Houlihan, The Long Hall
Alan Clancy Group has employed the services of the Drakemount’s Mystery Shopper Program and it has become an integral part of our overall business. The program is two fold in allowing us to monitor the staff and their service techniques and the quality of our food and drinks that we serve, plus analyzing the possible weaknesses that occur within the daily running of the outlets. The program is now a tool to ensure we meet the high standards that we set out in our business plan and is very effective in maintaining our overall goals’